Pan Lanka Travels is committed to protecting our clients data. We’ll ask you for information such as your name and contact information, your email address and your passport details. We collect your personal data for the following reasons:
• When you visit our website, to give you the best possible experience, based on what you want to find out and which device you’re
• When we’re planning your trip, to ensure that we make the right arrangements for you.
• During your holiday, to ensure that we can contact you successfully and send you local information and updates.
How we share your personal information
We’ll only either ask you for personal information directly or, with your permission, gather it by tracking how you use our website.
In order to make sure that you get the service that you expect, we will need to share your personal information, from time to time, as necessary, with selected trusted third party business partners (such as the local businesses we partner with in the locations our customers travel to).
We do not share your personal information with third parties for them to use for the purposes of sending you marketing information or for those third parties to use your information for their own purposes.
When we do share your personal information, it’s always so we can provide you with a better service when you’re travelling with us.
Enquiries and bookings
We will collect personal information from you when you make an enquiry. This includes your name and contact information and any additional details of your travel plans which you voluntarily give to us.
We will use this information so that we can provide you with information that you have requested or contact you if you have indicated you want to hear from us. We also collect personal information from your travel agent when you make a booking, if that is how you come to us.
If you book trips with us, we will ask you to provide certain details about your travel arrangements. This is likely to include details of your passports, emergency contacts, travel insurance arrangements,
preferences, special requirements and flight details. This will also include details of any other friends or family who are accompanying you as part of your booking.
We will use this information to help us organize your trip, make bookings on your behalf and ensure that you (and any other friends or family accompanying you) receive the products and services set out in your itinerary.
We collect this information so we can fulfil our contract with you and provide you with the quality of service we strive to provide.
Sensitive and third party information
We may also collect and use certain especially sensitive personal information about you, namely specific details of any relevant health conditions, disabilities, access requirements and special dietary requirements that you may have. We collect this information to try to ensure that your trip is appropriate for your needs and to try and keep you safe during any trip that you plan through us.
We have a legal duty to protect personal information that we collect under the General Data Protection Regulation (EU).
Contact and complaints